Privacy policy

1. Overview

macrocyte (referred to as "we," "us," or "our") operates the online grocery platform at macrocyte.com. Your privacy matters to us. This policy explains how we handle your personal information when you use our services – from what we collect to how we protect it.

2. What Information We Collect

We collect only the information needed to serve you better:

  • Account & Order Information: Your name, phone number, shipping address, and email address – used for registration and getting your orders to you.

  • Usage Data: Anonymous data such as device type, browser, IP address, and browsing behavior – used to improve our website's performance and your shopping experience.

  • Communication Records: Details from any messages you send us at service@macrocyte.com – used to provide customer support and resolve issues.

3. How We Use Your Information

We use your information for the following purposes:

  • Delivering Our Services: Processing orders, managing deliveries and returns, and sending you important updates about your purchases.

  • Improving Your Experience: Personalizing product recommendations and making our website easier to use.

  • Security & Legal Compliance: Detecting and preventing fraud, and meeting our legal obligations.

4. How We Protect Your Information

We take data security seriously. Your information is safeguarded through encryption, strict internal access controls, and confidentiality agreements with any third-party service providers who need access to fulfill your orders.

5. When We Share Your Information

We will never sell your personal data. We may share information only in the following situations:

  • With your explicit permission

  • When required by law

  • As part of a business transaction (such as a merger or acquisition), under strict confidentiality terms

6. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Correct inaccurate information

  • Request deletion of your data

  • Withdraw your consent for data processing at any time

To exercise any of these rights, simply email us at service@macrocyte.com

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out to us at: service@macrocyte.com