Service policy

1. Acceptance of Terms
By visiting or using macrocyte (referred to as "we," "us," or "our") at macrocyte.com, you acknowledge and agree to be bound by these Terms of Service ("Terms").

2. Who Can Use Our Services & What We Offer
You must be at least 18 years old to make purchases on our platform. Our services include order placement, product shipping, and customer support. You are responsible for ensuring that all account and shipping details you provide are correct and up to date.

3. Account Responsibility
You are solely responsible for keeping your account credentials secure and for any activity that occurs under your account. If you suspect unauthorized access, contact us immediately at service@macrocyte.com.

4. Order Confirmation & Cancellation
Once payment is completed, your order is considered confirmed. You will receive an order confirmation within 72 hours. In rare cases such as stock shortages or pricing errors, we may cancel your order and issue a full refund. Product specifications may change; please reach out to us before ordering if you need clarification.

5. User Obligations
You may request returns or exchanges in line with our Refund Policy. You also have the option to unsubscribe from marketing communications. You agree not to misuse our website, post illegal content, or interfere with order processes. Returned items must be in their original, unused, and resalable condition.

6. Our Rights & Responsibilities
We reserve the right to update these Terms. Any changes will take effect 7 days after being posted on our site. We may suspend accounts or cancel orders if we detect violations of these Terms. We are committed to maintaining site security, accurate product listings, and responsive customer support. For assistance, email service@macrocyte.com.

7. Intellectual Property & Limitation of Liability
All content on macrocyte.com is owned by us and protected by intellectual property laws. Unauthorized use or reproduction is strictly prohibited. We are not responsible for delays or failures caused by force majeure events or third-party service providers, nor for any damages resulting from improper use of our products.

8. Governing Law
These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of UK.