Shipping policy

I. Order Processing Time

Once your payment is confirmed, we begin processing your order within 1-3 business days (weekends and public holidays not included). As soon as your order ships, you'll receive an email with a tracking number so you can follow its journey.

II. Where We Ship

We ship to many countries and regions around the world. When you check out, our system will automatically show you the available shipping options based on the address you provide.

III. Shipping Options & Pricing

We keep things simple with two flat-rate shipping choices:

Standard Shipping – $5.99
A budget-friendly option for those who don't mind waiting a little longer. Your order will be delivered through our standard logistics partners.
Estimated delivery time: 15–20 days

Express Shipping – $15.99
A faster service for customers who want their items as quickly as possible. Express orders receive priority handling throughout the shipping process.
Estimated delivery time: faster than standard (exact timeframe varies by destination)

Free Standard Shipping
Spend $40 or more (before tax) on eligible items, and standard shipping is on us. Please note that this free shipping offer applies only to standard shipping – express shipping remains at $15.99.

IV. Delivery Time Considerations

Actual delivery time depends on several factors, including:

  • How far your package needs to travel

  • Customs processing (for international orders)

  • How busy the carrier is at that time

  • Seasonal rushes (holidays, sales events, etc.)

Because of these variables, we cannot promise a specific arrival date. But you can always track your package using the tracking number in your shipping confirmation email.

V. Important Notes for International Shoppers

If you're ordering from outside our shipping origin country, please keep in mind:

  • Any import duties, taxes, or customs fees are the responsibility of the recipient.

  • Make sure your shipping address is complete, accurate, and includes a working phone number.

  • If your package needs to be resent due to an address error, additional shipping fees may apply.

VI. What to Do If Something Goes Wrong

Reach out to us right away if you experience any of the following:

  • Your package is significantly late after being marked as shipped

  • Your order arrives with visible damage

  • The items you received don't match what you ordered

Just email service@macrocyte.com with your order number and a brief description of the issue. We'll be happy to help.

VII. Updates to This Policy

We may revise this delivery policy from time to time. Any changes will be posted on our website. By continuing to shop with macrocyte, you accept the most current version of this policy.

Thank you for choosing macrocyte – happy shopping!